Privacy Policy

Effective date: 10th April 2026

Maple & Moor Media Group Ltd trading as Pick N Gift (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and share your personal data when you visit or make a purchase from https://www.pickngift.co.uk (“our website”), contact us, create an account, sign up to marketing, or otherwise interact with us.

1. Who we are

Data controller: Maple & Moor Media Group Ltd
Trading name: Pick N Gift
Company number: 16059597
VAT number: GB479574428
ICO registration number: ZB850523
Registered address: Office 6b, The Barns, Farm Road, Caddsdown Business Park, Bideford, Devon, EX39 3BT
Email: gdpr@pickngift.co.uk

2. The personal data we collect

We may collect and process the following categories of personal data:

Identity data, such as your name
Contact data, such as billing address, delivery address, email address and telephone number
Account data, such as login details if you create an account
Transaction data, such as details of products ordered, payments, refunds and order history
Technical data, such as IP address, browser type, device information, time zone, and how you use our website
Marketing and communications data, such as your preferences for receiving marketing from us
Correspondence data, such as messages you send to us by email, contact form, live chat or social media

We do not intentionally collect special category personal data through our website.

3. How we collect your personal data

We collect personal data:

directly from you when you place an order, create an account, contact us, subscribe to emails, or fill in forms;
automatically when you use our website through cookies and similar technologies;
from third parties involved in running our store, such as Shopify, payment providers, delivery providers, and analytics or marketing platforms where used.

4. How we use your personal data

We use your personal data to:

process and deliver your orders;
take payment and manage refunds;
communicate with you about your order or enquiry;
provide customer service and support;
manage your account;
detect, prevent and investigate fraud or misuse;
improve our website, products and customer experience;
comply with legal, tax and accounting obligations;
send marketing communications where permitted by law or where you have consented.

5. Our lawful bases for processing

Under UK data protection law, we rely on one or more of the following lawful bases:

Contract – where we need your data to process your order, provide products or services, or manage your account;
Legal obligation – where we need to keep records or share information to comply with legal or regulatory duties;
Legitimate interests – where it is necessary for running and improving our business, preventing fraud, handling customer service, and maintaining website security, provided your rights do not override those interests;
Consent – where required for certain cookies or electronic marketing.

6. Marketing

If you opt in to receive marketing from us, we may send you news, offers, promotions and product updates by email.

You can unsubscribe at any time by:

clicking the unsubscribe link in any marketing email; or
contacting us at gdpr@pickngift.co.uk

We will not send you direct marketing where we do not have a lawful basis to do so.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to help the site function, improve performance, understand visitor behaviour, and, where applicable, support marketing.

Some cookies are strictly necessary for the website to work. Others, such as analytics or advertising cookies, should only be used where the appropriate consent has been obtained.

For more information, please see our Cookie Policy.

8. Sharing your personal data

We may share your personal data with trusted third parties where necessary, including:

Shopify, which hosts and powers our online store;
payment providers, such as Shopify Payments, Clearpay
delivery and fulfilment providers, such as Evri and Royal Mail
IT, website, analytics, email and marketing service providers
professional advisers including accountants, insurers, and legal advisers;
regulators, law enforcement, government bodies or other authorities where required by law.

We require third parties processing personal data on our behalf to handle it securely and lawfully.

9. International transfers

Some of our service providers may process personal data outside the United Kingdom. Where this happens, we take reasonable steps to ensure that your personal data remains protected and that appropriate safeguards are in place in line with applicable data protection law.

10. How long we keep your data

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, tax, accounting and reporting requirements.

Examples include:

order and transaction records: typically up to 6 years after the end of the relevant financial year, or longer where legally required;
customer service enquiries: for as long as needed to resolve the enquiry and maintain appropriate records;
marketing records: until you unsubscribe or we no longer have a lawful basis to keep them;
technical and analytics data: in line with the retention settings of the relevant platform or service.

Where data is no longer needed, we will securely delete or anonymise it.

11. Your data protection rights

Depending on the circumstances, you may have the right to:

request access to your personal data;
request correction of inaccurate personal data;
request deletion of your personal data;
request restriction of processing;
object to processing;
request transfer of your personal data;
withdraw consent at any time where we rely on consent.

To exercise any of these rights, please contact us at gdpr@pickngift.co.uk.

12. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, disclosure or alteration. However, no method of transmission over the internet or storage system is completely secure.

13. Third-party links

Our website may contain links to third-party websites or services. If you follow a link to any external site, please note that those websites have their own privacy policies and we are not responsible for their content or practices.

14. Children

Our website is not intended for children and we do not knowingly collect personal data directly from children.

15. Complaints

If you have any concerns about how we use your personal data, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or how we use personal data. The latest version will always be posted on this page with the effective date shown at the top.

17. Contact us

If you have any questions about this Privacy Policy or your personal data, please contact:

Maple & Moor Media Group Ltd trading as Pick N Gift
Office 6b, The Barns, Farm Road, Caddsdown Business Park, Bideford, Devon, EX39 3BT
Email: gdpr@pickngift.co.uk